Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Customer Service Training 101: Quick And Easy Techniques That Get Great ResultsISBN13:9780814438916ISBN10:0814438911Author:Evenson, Renee (Author)Description:If Their Interactions With You And Your Employees Were The Only Things Your Customers Knew About Your Business, What Would They Say About It? Would They Use Descriptions Such As Uninformed, Rude, Hot-Tempered, Uncaring? For Your Customer, Nothing Else Represents Your Business More Than Your Employees; Therefore, For You Nothing Should Be More Important Than Arming These Essential Employees With The Knowledge And Skills They Need To Find The Best Solution For Each And Every Customer Whether You're A Manager, Owner, Or Employee, Customer Service Training 101 Is The Training Manual You Need To Give Your Employees The Thorough Training, Review, And--If Necessary--Overhaul They Need In The Vitally Important Area Of Customer Service The Completely Revised And Updated Third Edition Addresses Every Aspect Of Face-To-Face, Phone, Online, Social Media, And Self-Service Interactions Using Scenarios, Guidelines, And Practice Exercises, This All-Encompassing Resource Will Train Them In: - Creating Positive First Impressions- Speaking And Writing Effectively- Listening Attentively- Identifying Needs- Making Customers Feel Valued- Confidently Handling Customer Complaints- And Moreyour Business Plan Is Sound Your Product Is Needed Your Growth Strategies Are Ground-Breaking But Poor Customer Service Can Bring It All To A Crashing Halt Equip You And Your Employees With The Necessary Skills Before It's Too Late Binding:Paperback, PaperbackPublisher:AMACOMPublication Date:2017-12-14Weight:1.14 lbsDimensions:0.7'' H x 9.1'' L x 7.3'' WNumber of Pages:240Language:English
Price: 25.82 USD
Location: USA
End Time: 2024-08-26T11:41:13.000Z
Shipping Cost: 0 USD
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Return policy details:
Edition: 3
Book Title: Customer Service Training 101 : Quick and Easy Techniques That Get Great Results
Number of Pages: 240 Pages
Language: English
Publisher: Amacom
Item Height: 0.6 in
Publication Year: 2017
Topic: Training, Customer Relations
Genre: Business & Economics
Item Weight: 16.7 Oz
Item Length: 9.3 in
Author: Renee Evenson
Item Width: 7.5 in
Format: Trade Paperback
